Warrantly Policy

At Source Control, we take pride in the quality and durability of our products. We want you to have complete peace of mind when making a purchase with us.

We offer a 2-year warranty on all our pushbutton products, starting from the date of purchase. This warranty covers any defects in materials and workmanship under normal use within the manufacturer’s technical specifications. It ensures that your purchase will be free from defects and will function as intended during the warranty period. Please retain your proof of purchase to claim the warranty.
Claims Process: If you believe your product is defective, please follow these steps to initiate a warranty claim:

a. Contact our Customer Service:

Reach out to our friendly customer service team via email. Our dedicated representatives will guide you through the process and provide any necessary information and instructions.

b. Provide Proof of Purchase:

To validate your warranty claim, we require proof of purchase. Please retain your receipt or any other acceptable form of proof, such as a bank statement or credit card statement, as it will be needed during the claims process.

c. Assessment and Resolution:

Upon receiving your warranty claim and proof of purchase, we will assess the issue. In some cases, we may require you to provide additional information or photographs to better understand the problem. Once the assessment is complete, we will work towards a resolution in a timely and fair manner.

Resolution Options:

Depending on the nature of the issue, we will determine the appropriate resolution, which may include one or more of the following:

a. Repair: We will repair the product or replace any faulty parts to ensure it functions as intended.

b. Replacement: If the product cannot be repaired, we will provide you with a replacement of the same model or a comparable alternative.

c. Refund: In cases where repair or replacement is not feasible, we will offer a refund based on the original purchase price.

Exclusions:

Please note that this warranty does not cover damage or defects caused by:

Accidental damage or misuse
Normal wear and tear
Unauthorized repairs or modifications
Failure to follow the product instructions or operating the product outside its technical parameters.
Acts of nature or force majeure events

We value your trust and are committed to ensuring your satisfaction with our products. If you have any questions or concerns please don’t hesitate to contact our customer service team. We are here to assist you and ensure your experience with Source Control, remains exceptional.